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Refund & Return Policy

Effective Date: June 22 2025

At Eden Luxe, we stand behind the quality and integrity of our products. Your satisfaction is our priority. Please read our policy below carefully.

1. All Sales Are Final

Due to the hygienic and personal nature of skincare products, all sales are final. We do not offer returns or refunds once a product has been opened or used.

2. Damaged or Defective Products

If your order arrives damaged or defective, we’re here to help.

Please contact us within 7 days of receiving your order at hello@edenluxe.ca with the following:

  • Your order number

  • A clear photo of the damaged item(s)

  • A description of the issue

If approved, we’ll issue a replacement or store credit, depending on the situation.

3. Lost or Stolen Packages

We are not responsible for packages lost or stolen after confirmed delivery. Please ensure your shipping address is accurate and secure.

4. Order Cancellations

Orders cannot be modified or cancelled once they’ve been processed. If you have a concern, please email us as soon as possible — we will do our best to accommodate you if your order hasn’t shipped yet.

5. Questions?

For any concerns regarding your order, reach out to us at:
📧 hello@edenluxe.ca

We promise to treat every inquiry with care and attention.